Privacy Policy

Privacy Policy

This Privacy Policy explains how Lusora Track ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit the site, we automatically receive your device's IP address, browser type, time zone, and information about the cookies installed on your device, as well as information about how you interact with the site. When you make a purchase, we additionally collect your name, billing and shipping details, email address, and payment information.

How We Use Your Information

We use the information we collect to:

  • Fulfil orders, including processing payment, arranging shipping, and providing invoices or order confirmations
  • Communicate with you about your order or respond to inquiries
  • Screen orders for potential risk or fraud
  • Improve and optimize our store, based on information about how you interact with it

Legal Basis for Processing (EU/EEA Visitors)

We process your personal data on the following legal bases:

  • Contract: processing necessary to fulfil an order you have placed with us
  • Legitimate interests: to secure and improve our store and prevent fraud
  • Legal obligation: to comply with tax, accounting, and other legal requirements
  • Consent: for optional marketing communications and non-essential cookies, which you may withdraw at any time

Cookies

Cookies are small data files placed on your device. We use cookies to operate and improve our store, including keeping you logged in, remembering items in your cart, understanding how you use our site, and showing you relevant advertising. You can control or disable cookies through your browser settings, though some parts of the store may not function properly without them.

Data Retention

If you place an order, we retain your order information, including name, billing/shipping address, and payment details, for as long as necessary to comply with our tax and accounting obligations, typically up to 10 years. Browsing and analytics data collected via cookies is retained for up to 24 months.

Sharing Your Information

We share your information with third-party service providers to help us provide our services, for example payment processors and shipping carriers. We do not sell your personal information.

Your Rights

If you are a resident of the EU/EEA, you have the right to access, correct, erase, restrict, or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices or if you have questions, please contact us.