Shipping Policy
Shipping Policy
This policy outlines how Lusora Track processes and ships orders.
Processing Time
Orders are typically processed within 1–3 business days of being placed. Processing times are estimates and may occasionally be longer during high-demand periods.
Delivery Time
Once shipped, orders typically arrive within 6–10 business days. Delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control.
Shipping Options
- Free Tracked Shipping — €0.00, fully tracked
- Priority Tracked Shipping — €3.95, fully tracked, faster processing. This fee is non-refundable once your order has shipped.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package's progress.
Delayed or Lost Packages
If your order hasn't arrived within the estimated delivery window, please contact us and we'll help track it down.
Order Cancellations
We will make a best-effort attempt to cancel or modify your order if you contact us promptly after placing it, before it has entered processing or shipped.
Contact Us
If you have any questions about shipping, please contact us.