Refund Policy

Refund Policy

At Lusora Track, we want you to love your jacket. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return within 30 days of delivery. If you are a consumer located in the EU/EEA, you also have a statutory right of withdrawal within 14 days of delivery under EU consumer protection law — whichever of these two windows is more favourable to you will apply.

Please contact us before sending an item back so we can approve your return and provide instructions.

Condition of Returned Items

Items do not need to be unopened or unused to be eligible for return. We may inspect returned items, and if there is a loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product, the refund amount may be reduced accordingly.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect, in which case we cover the return shipping.

Refunds

Once your return is received and inspected, we will process your refund to your original payment method within 14 days of receiving the returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery with photos of the issue. We will provide a free replacement or a full refund, your choice.

Order Cancellations

We will make a best-effort attempt to cancel your order if you contact us promptly after placing it. Once an order has entered processing or shipped, we may no longer be able to cancel it.

Contact Us

If you have any questions about this Refund Policy, please contact us.